Natural Raw Goodness

Made in the UK

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Delivery, Returns & Refunds

Delivery

We offer a flat rate delivery of £7.95 per order with a minimum order of 5 boxes for any of our Dog and Cat range. If you wish to purchase both Dog and Cat meals the minimum order is also just 5 boxes which can be mixed across any of our yummy range.

Using our recycled delivery boxes and environmentally friendly insulation liners (that have lots of handy uses) ensures that your meals arrive nicely frozen and ready for you to pop into your freezer for keeping or fridge for thawing.

All orders are currently dispatched on a Tuesday and a Thursday with orders received by 5pm on Sunday dispatched the following Tuesday and orders placed after 5pm pm will be dispatched the following Thursday. The order deadline for Thursday dispatch is 5pm Tuesday.

Any orders placed over the Bank Holiday Monday weekend will be dispatched the following Thursday.

Your delivery doesn’t need to be signed for and will be placed at your door or as per your delivery instructions.

Additionally, if you provide your mobile number or email our lovely courier team will update you with your one-hour delivery window.

We recommend that you try and keep a week’s worth of meals for your furry loved one when placing your next order just in case it takes us a little longer than usual in preparing your next set of tasty meals. In the unlikely event we don’t have all your requested meals in stock, we may need to substitute a meal variety. But don’t worry we will contact you to check to see if that’s okay first!

To reduce our packaging all our online deliveries will arrive to you with each meal pouch packed individually without the outer box but don’t worry just order a box as normal and we will make sure that you receive the correct quantity of meals ordered.

For any additional information please don’t hesitate in pawing us at: orders@raawpetfoods.com

Returns

Here at RaaW we are committed to providing tasty and nutritious meals that will have your furry loved ones barking and meowing for more. If you are unhappy with one of our meals please do get in touch (ideally within 7 days if you can) and we will be more than happy to assist with your query. Simply email us; info@raawpetfoods.com including as much info as possible such as product name and batch number so that we can fully investigate your query.

Our Packaging

Like our lovely ethical and sustainable sourcing of ingredients for our yummy RaaW meals, which are packed and delivered using recycled cardboard and kept extra cold using recycled denim jeans off cuts,  which is recyclable, and compostable. It’s also great for protecting plants against frost, lining hanging baskets and keeping your pets nice and cosy. Our gel ice packs are also fully recyclable and completely reusable.

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