Raw Questions
& Answers

When we are feeding RaaW pet food to our furry friends, we are feeding them a natural, species appropriate diet consisting of various goodies like human grade raw meat, edible bones, organs, fruit and vegetables. We have made our RaaW pet food with love, care and attention to detail, ensuring a delicious and nutritious meal in every bowl!

Not only is feeding RaaW a way to improve your pet’s health, but it can also help prevent possible future illness! Feeding your pet an all-natural, well-balanced RaaW diet may show big improvements in their health and behaviour. Some of the health improvements you may notice once you switch your pet over to a RaaW diet may be:

• Better digestion and appetite
• Balanced energy levels
• Better dental health and hygiene
• Healthier skin and coat
• Improved weight control
• Less flatulence
• Improved behaviour

It’s so easy! The great thing about the RaaW diet is that you can get started straight away. You can start feeding RaaW to your puppies and kittens from weaning, but transitioning at any stage of life is no problem at all.

We recommend switching over a period of 7-10 days. It’s very simple to switch – take a spoonful (10-15% of the food) out of the current diet out and replace it with a spoonful of RaaW pet food. Continue doing this over a period of 7-10 days, until you are only feeding RaaW. We usually don’t recommend mixing dry food/processed food with RaaW, but this is an easy way to allow your pet to get used to their new food! Until your pet’s bowl is 100% RaaW, mixing the foods won’t allow your pet to get all the yummy benefits from their RaaW food. You can also use a probiotic and digestive enzyme while you help your pet transition.

If you notice your pet beginning to have slightly looser stools, slow down the transitioning process to allow their stomach to adjust to the change. Then continue with the switching process. If you have any questions about transitioning your pet, please contact our team!

All pets are unique and need to be fed according to their size, metabolism and lifestyle. Use our feeding guide to help you determine how much you should be feeding your pet per day. We recommend feeding your cat or dog two times a day, so split the recommended feeding amount between these two meals. Find out more

At this moment you can buy RaaW Pet Food products at selected Morrison’s stores in the UK and from our online store.

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All RaaW pet food products are made right here in the UK! Using the best quality assured products from DEFRA approved farms, we prepare our pet foods with love, from farm to bowl!

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We have packed all of our RaaW products in handy portion packs, making it easy for you to serve! Each pack is vacuum sealed and easy to open once defrosted.

Dog and Puppy:

In one 1.2kg box of dog and/or puppy food you will find six individual 200 gram portions.

Working Dog:

In one 500g pouch of Working Dog food you will find one individual 500 gram portion.

Cat food:

In one 1kg box of cat food you will find ten individual 100 gram portions.

Just like with any raw meats, we have to be careful with bacteria! Handle the RaaW food with the following tips to keep everyone healthy:

• Defrost and store the RaaW food in a dedicated container in your fridge, separate from your own food.
• Clean any surfaces, utensils, feeding bowls etc before and after feeding RaaW food with hot, soapy water.
• Make sure to always store the RaaW pet food in the fridge and do not let it sit at room temperature. Throw out any left-over uneaten raw food from your pet’s bowl.
• Always throw out any expired food! Defrosted RaaW pet food lasts two days in the fridge.
• Always wash your hands after handling RaaW pet food.

Simply defrost the food in the fridge and feed! Do not cook the food, as it is meant to be served raw.

No, do not use the microwave to defrost RaaW pet food. The safest method of defrosting our raw pet food is by defrosting in the fridge in a designated container (separate from human food) overnight.

To maintain the quality that we have designed for you pets we do not recommend refreezing any RaaW pet foods once they have been defrosted.

No, we don’t recommend mixing! Mixing would mean that you would not see the full benefits of the RaaW diet. If you would like to know more, have a read through our articles in the Blog where our nutritionist has explained everything in more detail!

Don’t worry! RaaW is a moisture rich diet, different from a dehydrated kibble food, meaning you may notice your pet drinking less from its water bowl. If you have concerns over your pet’s water intake, please speak directly to your vet.

Feeding your pet a RaaW diet allows them to digest the maximum amount of nutrients from their food. This means that most of the RaaW food is being broken down and utilized by your pet, creating minimal excrement and reduced odor.

Delivery

To keep food thoroughly frozen, your order arrives wrapped in recycled WoolCool insulation and with a couple of ice packs for good measure! Simply peel the plastic outer from around the WoolCool, then you can pop it in the garden waste bin. All cardboard and plastic packaging can go straight into your recycling bin.

Once you have placed your order, we will aim to get this to you within 2-4 working days. We pack Monday-Thursday for next-day delivery Tuesday-Friday each week. Around the festive season, we may take a little longer to deliver.

Your order will come via overnight delivery with DPD  so it will arrive with you between 8am-6pm. Your delivery does not need to be signed for. You should receive a text message on the day with a delivery window and tracking info so you know when it’s near! If you are not going to be home at the time of delivery, you can update your tracking info on the text message link, to specify a ‘safe place’ for the driver to leave your parcel.

We offer a flat rate delivery of £6.95 per order

We recommend that you try and keep a week’s worth of meals for your furry loved one when placing your next order just in case it takes us a little longer than usual in preparing your next set of tasty meals. In the unlikely event, we don’t have all your requested meals in stock, we may need to substitute a meal variety. But don’t worry we will contact you to check to see if that’s ok first!

For any additional information please don’t hesitate in messaging us at: info@raawpetfoods.com

Returns

Here at RaaW we are committed to providing tasty and nutritious meals that will have your furry loved ones barking and meowing for more. If you are unhappy with one of our meals please do get in touch (ideally within 7 days if you can) and we will be more than happy to assist with your query. Simply email us; info@raawpetfoods.com including as much info as possible such as product name and batch number so that we can fully investigate your query.