Natural Raw Goodness

Made in the UK

Privacy & Cookies

OUR PRIVACY POLICY

RaaW Pet Foods (“we”)(“us”)(“RaaW”) respects your privacy and will do its best to ensure that all of our personal information is handled with confidentiality and care. This policy (including any documentation referred to in it) describes which personal data we collect or ask you to provide, and how we use this information. Our Privacy Policy should be read in combination with our Cookie Policy and Terms & Conditions. By using raawpetfoods.com you are accepting the terms described in this Policy.

Our privacy policy is only applicable on the RaaW Pet Foods website. Although our website may provide links to third party websites, we are not responsible for the Policies of these websites. Please check the policies of these sites before you submit any personal information.

AGE REQUIREMENT

You must be 18 years of age or older to be able to provide us with any personal information. If you are under the age of 18, please get your parent’s/guardian’s consent before providing us with any personal information.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

  • Information we collect from you while you browse our website. This includes:
    • Technical information, such as your IP-address, browser type and version, browser plug-ins and versions and RaaW account information;
    • Browsing information on our website, meaning the pages you have visited, possible clicks and mouse-hovers, products you have viewed, length of visit and any method used to leave our website.
  • Information you provide us with through any contact with us, such as your name, postal address, contact information (telephone and email address) and payment details (when applicable). This could be done by taking part in a competition, being in contact with us via telephone, email, social media or at events. This also includes information you provide when making an order through our website. Please note that we do not use payment information for any other purpose than processing payments you have made on our website for our products or processing refunds.
  • Information we may receive from third parties, such as our payment provider.

HOW WE USE THE INFORMATION

We may use the information we collect from you for the following purposes:

  • To improve our website and its functionality, ensuring our website works in the right way for you and your device;
  • To measure and evaluate our advertising and to improve our ability to provide you with relevant advertising;
  • Keeping our website safe and secure;
  • For internal operations, including data analysis, troubleshooting, testing and research.

We may use the information you provide us with for the following purposes:

  • Providing customer service and answering your questions;
  • For the improvement of our goods and services;
  • For the improvement of your customer experience;
  • Sharing our newsletter with you.

We may use the information from third parties by combining it with other information you provide us with, as mentioned above.

YOUR INFORMATION & THIRD PARTIES

We will only share your personal information with third parties if it is required for any of the above or below mentioned purposes. We do not sell any personal information to third parties and only used collected data for services related directly to our website, products and services.

We will only share your personal data to:

  • Analytics and search engine providers for the improvement of our website
  • Third parties that assist us in providing our service and products, such as courier companies and payment providers
  • With regulators and enforcement agencies when required to do so by law

We share our newsletter through the United States based email marketing service Mailchimp, which means that the collected email addresses are hosted outside of the EU-area. This personal information is protected by the required privacy law regulations. RaaW Pet Foods is responsible for the contact information, and only employees of RaaW Pet Foods can access this information when applicable for work purposes. For more information about:

YOUR RIGHTS

Under data protection laws you have a number of rights in relation to the way we process your data. You can always contact us if you would like to exercise any of these rights, and we will respond to you accordingly as soon as possible. You can us regarding these matters via email: info@raawpetfoods.com

You have the following rights under data protection laws:

  1. Your right to access personal data
  2. Your right to require us to rectify any inaccurate data
  3. Your right to require us to erase personal data held by us about you
  4. Your right to restricting our processing of your personal data
  5. Your right to receiving your personal data collected by us
  6. Your right to object to our processing of your personal data
  7. Your right to object to automated decision making and profiling
  8. Your right to withdraw your consent

HOW LONG WE KEEP YOUR INFORMATION

We will keep your data only for as long as legally required: up to 7 years.

CONTACT

If you have any questions or concerns regarding our Privacy Policy, please don’t hesitate to contact us via email: info@raawpetfoods.com

We may make changes to our privacy policy, and you will always be able to find the most recent version on this page.

Last updated: January 2019

COOKIE POLICY

WHAT ARE COOKIES?

Our website also uses cookies. These cookies are small bits of browsing information which will be saved in your browser at the moment that you first visit our website on any device (mobile, computer, laptop or tablet). These cookies only recognize browsers, they cannot be used for determining a user’s identity (i.e. name or any other personal data). Cookies do not spread viruses or any harmful software, and they cannot collect any information of other activities you use your computer for.

WHAT DO WE USE COOKIES FOR?

We use these cookies for the following purposes:

  • Collecting anonymous statistical data which will allow us to improve our website experience;
  • For marketing purposes, such as monitoring the most popular pages and product views. This way we can provide our customers the best RaaW experience possible and create products that your pets will love!

HOW DO YOU ACCEPT OUR COOKIE POLICY?

RaaW Pet Foods is obliged to request your consent to store cookies. We request this with the use of a popup banner that appears when you visit our website, explaining that our website uses cookies and providing a link to more information. If you do not click on the banner but proceed on our website, then our cookies will start working and the popup banner will disappear.

If you’re interested in general information about cookies, you can find lots of useful information at aboutcookies.org
Please note that this is a third party link and we are not responsible for their content.

We may change our Cookie Policy from time to time, so check back on this page to stay up-to-date!

Last updated: January 2019